Service fee
0%
For free or invite-only events. No service fee is charged because there's nothing to charge a fee on.
Start freeService fee
4.5%
The default for paid events. Promo codes, early-bird tickets, attendee export, and everything you need to sell with confidence.
Choose StandardService fee
5%
For organizers who want a faster response when it matters - payout questions, event-day issues, anything urgent. In line with the 5% local benchmark.
- Priority support - faster response from the Nsaa team, every time.
- Insurance cover - added protection for your event.
- Milestone payouts - request part of your ticket revenue while sales are still running, not just after your event ends.
Service fee
Let's talk
For high-volume organizers and venues: a negotiated rate, a dedicated account manager, and on-site event-day support.
Contact usService fees apply per paid ticket and are shown to buyers as a separate line item at checkout - never bundled invisibly into the ticket price.
Compare plans
The rate you pick changes the service fee and unlocks these features. If it's checked, it ships today - the one exception is explicitly marked "Coming soon" below.
| Feature | Free | Standard | Priority | Custom |
|---|---|---|---|---|
| Event creation & publishing | ||||
| Digital ticketing & signed QR codes | ||||
| QR check-in / door scanning | ||||
| Mobile Money & card payments | ||||
| Automated ticket delivery by email | ||||
| Multiple ticket types per event | ||||
| Multiple events | ||||
| Sales dashboard | Basic | Advanced | Advanced | Custom |
| Discount / promo codes | — | |||
| Early-bird ticket cutoffs | — | |||
| WhatsApp ticketing (browse & buy in a chat) | — | |||
| USSD ticketing (buy with a short code, no app or data) | — | Coming soon | Coming soon | Coming soon |
| Attendee database export (CSV) | — | |||
| Custom event-page branding | Basic | |||
| Promotional tools (share links, QR, embeds) | Basic | Full | Advanced | Custom |
| Additional door-staff scanner logins | — | — | ||
| Advanced analytics (day-by-day sales trend) | — | — | ||
| Milestone payouts (request revenue mid-sale) | — | — | ||
| Featured homepage placement | — | — | ||
| Insurance cover | — | — | ||
| Support | Standard | Standard | Priority | Dedicated |
| Dedicated account manager | — | — | — | |
| On-site event-day support | — | — | — | |
| Negotiated / high-volume pricing | — | — | — |
Also included on every plan, free tier too: guest checkout (no account wall), reserved inventory during the Mobile Money approval window so you never oversell, and an email every time a ticket sells.
Ready to list your event?
Set up your organizer profile, pick a rate, and your dashboard opens with event details, ticket tiers, and publishing ready to go.